I would like to throw out a topic, and get you to comment on it. The topic? Handling Objection, of course.
The reason?
We price justify our business opportunity and our products, but to do so, we need to turn around the objections that are thrown at us. Not everyone has the same skill level, experience or words to do this, so let's share our objections and create an article (or series of articles) so we can all benefit from life's teachings, even if it is each others. Personally, I would rather learn from someone else's experience than "hoe that row" all by myself.
So, take a few minutes and post a comment on this article. Please list the top three objections you get when presenting either the business opportunity or the product. I will collect them and find the best way to handle them and post them as articles here.
I look forward to hearing from you all.
Wednesday, July 25, 2007
Learning To Handle Objections...
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2 comments:
Cenay;
Honestly, if someone is throwing a lot of objections at me (you), that means that you might not be presenting the opportunity effectively due to being new yourself or not understanding it. Or, maybe that person IS JUST NOT ready yet. In the past, A LOT of the people who told me "not interested" have come back weeks, or even months later and then came in to my business. My biggest money earnings in network marketing came from 1 man who hung up on me the first day I called him, which was my first day. He called me sometime later to see what I had done and if I had quit yet, and then came in to my business. By then, I was more experienced, could help him and knew more and had made some money. His organization grew to THOUSANDS of independent reps. By then, you are in a higher pay position and that person becomes one of your stars. However, if this is happening to you, especially more than a few times, CALL SOMEONE!!!!! Get a more experienced upline to help you do a few calls or presentations and then help you hone your skills and presentation. Me personally, if I am talking to someone for me or one of my downline and they start TOO many objections, I gear it down and thank them for their time. Sometimes you can convert them to customers in support of you or the person you are presenting for. I always refer them to the Nussentials website and this blog and some of them start researching on their own and convince themselves and decide they want to be part of this thing. And sometimes, as was the case with me when I was approached, they start firing things that sound like objections, but are actually questions they need answered because they are interested, but scared due to being burned with another company or person, or they just want to see what you know and what the "catch is." If you can stay calm and just answer whatever they throw at you, or if you can't, tell them you will call someone in your upline (do it then if you can or have pre-arranged it) and get the answer.
Sometimes objections are objections, but sometimes they are just opportunities. As long as a person is STILL TALKING to you, there is something there, either for now or for later. This is also why it is VERY IMPORTANT to support your downline, especially in the first few days, weeks, and months in this business. Teach them to DO THE SAME for their people. Learn all that you can from your upline, the website, this blog, the YouTUBE videos (excellent, by the way) and keep learning, stay in the game and teach your downline to do the same.
What YOU have to understand, and keep talking and learning until you do, is what you have your hands on. This is a GROUND-FLOOR opportunity with a pay plan and back end residuals (that will pay you for THE REST OF YOUR LIFE)unlike any other company in the history of network marketing. Once you truly, truly, TRULY understand this concept, as well as the power of the 3X8 forced matrix, it will come through in what you say and do and objections won't be your biggest problem. Handling all the calls and meetings and people in your downline with only 24 hours in a day will. Good luck, God Bless, and KEEP TALKING and keep listening to your uplines. Attend any and ALL meetings, trainings, team buidling events, etc, that you can possibly attend. Believe in this company, the pay plan, and yourself and you WILL NOT FAIL.
I find that people have conditioned themselves to say no (by objections) simply because they don't know enough to make a change in the life. We are all use to hanging up the phone when a salesman calls or avoiding being put in a position to have to say no. We still have do learn how to answer objections to the satisfaction of the prospect. If you are talking to people you don't know very well or they are leads, then you should try to get to know a little bit about them first. Asking them questions and just making good conversation. What they do for a living etc. All the experts say we should talk about our products first, then the business. Since the number 1 trend for the Baby Boomers is Health, then getting them interested in what we have to offer is important. Good customers make excellent representatives and getting customers takes care of your qualifying points. Get to know you products very well and be a good listner. People will tell you about the health issues if you ask them if they know anyone who has diabetes, high blood pressure, pain, fatigue, etc. They will usually say, yeah....me! Objections can be door openers because now you know where their priorities are and can offer solutions. Don't be afraid of objections, you will learn from them and can better answer the next one. The key is to talk to someone everyday about the products and the business. You will get better and better at it.
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